Support
Pick a channel or jump straight to the written answers. Response targets scale with your plan.
Ways to reach us
support@outboundrix.io reaches the team directly. Best for account, billing and deliverability questions where context helps.
Contact form
Tell us what you are running today and what you need. Sales, migration, security review or an existing workspace — the form routes it.
Written answers
Setup and deliverability guides, the API reference and the FAQ cover most first questions.
Response targets by plan
First-response time during business hours. These are the targets we are committing to at launch, not measured averages — Outboundrix is pre-launch.
| Plan | First response | Included |
|---|---|---|
| Free | Within 2 business days | Email support, and full access to the docs and guides. |
| Growth | Within 8 business hours | Priority email and deliverability guidance. |
| Scale | Within 2 business hours | Priority routing, a named contact and a quarterly deliverability review. |
Service status
A public status page for the app, the API and the sending infrastructure is not live yet. Until it is, email support and we will tell you what we know.
Stuck on something?
Tell us what you are running and what broke. The people who build the platform answer.
Replies within one business day